Here is a little tip discovered in my workings of living in Manhattan. Going to the Social Security office sucks. It smells, the people are either 90 years old trying to scam Medicaid, can't speak English, or have obviously undiagnosed cases of mental illness. After two attempts at getting a replacement social security card (where I had to leave because I just could not wait any longer) I have found the prime time to go: Friday afternoon at 3:45. They stop taking new people at 4pm, so you have to at least make that cut off. Through past experience the people who work there have absolutely no sense of urgency in cranking through cases. That is, of course, unless it is Friday afternoon and they are all ready to leave. Before I waited an hour and a half to speak to someone....now I was out of there by 4:20. 35 minutes as compared to an hour and a half! At the end of the day on Friday they get everyone in the office to help go through people. Instead of just the 3 they have at the window, I think at one time they had 6 people helping out. Vundebar!